Privacy Policy

Bella Gifts Custom Prints, B-176 Algoma St S, Thunder Bay, ON P7B 3B9, is the business responsible for personal information collected through this website (the data controller for GDPR purposes). Questions and requests go to bellagiftscustomprints@gmail.com or (807) 251-4363.

• Order and quote details, your name, phone number or email address, the items you asked about, any notes or artwork descriptions you send, and the file name of artwork you select.
• Payment details, online card checkout is not live yet, so no card details are taken on this site today. When it opens, card information will be entered on the payment processor's secure page, not on this site, and we will never see or store your full card number.
• Basic technical information, your browser type, approximate region and the pages you view, used to keep the site working and, with your consent, to understand which pages are useful.

We do not knowingly collect information from children under 16, and we do not use your information for automated decision-making or profiling.

• To quote, print and deliver your order, necessary to perform the contract you asked us to enter into.
• To take and confirm payment, and to keep tax records, necessary to perform the contract and to meet our legal obligations under Canadian tax law.
• To keep the site secure and fix errors, our legitimate interest in running a working, safe website.
• To measure site traffic, only with your consent, given through the cookie banner, and withdrawable at any time.

We do not sell, rent or trade your personal information. We share it only with the service providers that make the site and the shop work, each of them bound to protect it:

• A payment processor, for card payments and payment records once online checkout opens. It handles card data as its own controller under its own privacy notice.
• An email delivery service, delivers order and custom-request emails to the shop. It processes the contents of the message you send us.
• An analytics service, anonymised traffic measurement, loaded only after you accept cookies. IP addresses are anonymised.
• A security check service, helps stop automated spam on our request forms. It sees technical details about your browser, not the contents of your order.
• Our website host, stores and serves the site.

We may also disclose information where the law requires it. Some of these providers operate in the United States and the European Union, so your information may be processed outside Canada. Where information is transferred out of the UK or EEA, it is covered by the providers' Standard Contractual Clauses.

We keep order and payment records for as long as Canadian tax rules require. We keep other information only as long as we need it for the purpose it was collected for, then delete it.

You can ask us for a copy of the information we hold about you, to correct it, to delete it, to restrict or object to how we use it, to receive it in a portable format, and to withdraw a consent you previously gave. Under Canadian law (PIPEDA) you have the right of access and correction; under the GDPR you also have the rights to erasure, restriction, objection and portability.

Email bellagiftscustomprints@gmail.com and we will respond within 30 days. There is no charge. If you are in the UK or the EEA and you are not happy with our answer, you can complain to your local data protection authority; in Canada, to the Office of the Privacy Commissioner.

The site is served over an encrypted connection, card payments, once online checkout opens, are taken on the payment processor's own secure pages, and access to order emails is limited to the shop owner. No system is perfect, but if a breach ever affects your information we will tell you and the relevant authority without undue delay.

Full details of the cookies we use, and how to change your choice, are in our Cookie Policy.

If we change this policy we will update the date at the top of the page. Material changes will be highlighted on the site.