Refund Policy

Because each piece is personalised, we do not offer refunds, exchanges or store credit for change of mind, a wrong size chosen at ordering, a spelling or design approved on a proof, or an order no longer needed. This is stated before you pay and applies to deposits as well.

• The printed item does not match the artwork or details you approved.
• The garment or blank arrived with a manufacturing defect.
• The print is misapplied, cracked or peeling on arrival.
• You received a different item or quantity than the one confirmed.

In those cases we reprint the item, or refund it if a reprint is not possible. Tell us within 7 days of pickup or delivery, with a photo of the problem and your order reference, at bellagiftscustomprints@gmail.com or (807) 251-4363.

If you cancel before the artwork is set up and printing has started, we refund what you paid, less any blank stock already ordered specifically for you. Once printing or engraving has begun, the order cannot be cancelled.

Follow the care guidance Jen gives you, wash inside out, cold, no bleach, and no hot dryer for printed garments. Damage from washing, ironing over the print, or normal wear is not covered.

Approved refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank. We cannot refund to a different card or in cash.

This policy does not take away rights you have under the Ontario Consumer Protection Act or other applicable law. See also our Terms of Use.